1. Delivery Methods and Timing: We offer two main delivery methods:
a. Standard Delivery: Standard delivery is available for all orders. Delivery times may vary based on your location and the availability of the products. Estimated delivery times will be provided during checkout and in your order confirmation email. Please note that these times are approximate and may be subject to change due to unforeseen circumstances.
b. Same Day Delivery (Lalamove): For customers seeking same day delivery, we offer Lalamove delivery options. Lalamove delivery is subject to availability in your area and may incur additional charges. Please whatsapp us at +60173665852
2. Delivery Charges: Delivery charges are calculated based on the delivery method chosen, the delivery address, and the total order weight. The applicable delivery charges will be displayed during the checkout process.
3. Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order and estimate the delivery date.
4. Delivery Areas: We offer delivery services within Malaysia. However, delivery to certain remote or restricted areas may be limited. If you are unsure about the availability of our services in your area, please contact our customer support before placing an order.
5. Signature Requirement: For security purposes and to ensure safe delivery, a signature may be required upon receiving your order. If you are unavailable at the time of delivery, the courier service will leave a notification with instructions for re-delivery or pickup.
6. Order Processing Time: After your order is confirmed and payment is received, our team will process your order. Please allow up to [X] business days for order processing before shipment. During peak seasons or sales events, order processing times may be extended.
7. Delayed Shipments: While we strive to deliver your order within the estimated timeframes, certain factors beyond our control may cause delays. These factors may include, but are not limited to, weather conditions, public holidays, customs clearance, and unforeseen logistical issues.
8. Shipping Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
9. Change of Delivery Address: If you need to change the delivery address after placing your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, though changes may not always be possible.
10. Contact Us: If you have any questions or concerns about our Shipping Policy or the status of your order, please do not hesitate to contact our customer support at Whatsapp +60173665852